"Pleasantly surprised....lovely enviroment..."

My appointment was done through NHS 111 helpline. They refered me to Burnley at an appointment time agreed. I found the urgent care centre (this was a Friday night at 11.00 pm) easy to find. When I asked the reception how long we would be waiting....approx. 45 mins but went in to the doctors room in the 30 mins. The centre is newly adapted and the surroundings pleasant. I was very impressed with service all the way through and felt very assured. I think it is a great reassuring service