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Not happy with service

Story from nhs.uk

"Not happy with service"

About: Barnet Hospital

Very dissapointed...went on Monday with so much pain on back and arm.Been waiting for 3 hrs.Doctor send me home without doing anything. They send me to GP.Now I stay home with pain.Can't go work and can't sleep.They gave me painkillers.But im still not well.

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Responses

Response from Barnet Hospital 9 years ago
Barnet Hospital

Submitted on 23/05/2014 at 10:45
Published on nhs.uk on 24/05/2014 at 04:00

Thank you for taking the time and trouble to write and share your concerns. May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am sorry to learn about your concerns regarding the care and treatment provided to you by the A&E service and I offer my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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