"Not happy with service"

About: Barnet Hospital

Very dissapointed...went on Monday with so much pain on back and arm.Been waiting for 3 hrs.Doctor send me home without doing anything. They send me to GP.Now I stay home with pain.Can't go work and can't sleep.They gave me painkillers.But im still not well.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Barnet Hospital

Thank you for taking the time and trouble to write and share your concerns. May I start by offering my sincere and unreserved apologies for the time taken to reply to you and for the further inconvenience caused. I am sorry to learn about your concerns regarding the care and treatment provided to you by the A&E service and I offer my sincere apologies for the upset and inconvenience caused. I notice that your response is anonymous and, therefore, should you wish us to investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story