"its was clean and warm"

What I liked

its was clean and warm

What could be improved

waiting time and communication

Anything else?

I came to the hospital with my dad he had an appointment for 10.00 and for whatever reason did not get seen until 11.00 nobody told us of any delay. When we had seen the doctor and that only took 5 minutes, my dad was given a prescription went we handed it in it was showing number 2 on the counter clock we when give a ticket with number 9 on it so we thought not too long to wait but we were wrong although there where 4 people in the pharmacy it took 15 minutes per prescription so we had to wait well over an hour why does it take so long to do one there must be a better way to do things