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Too slow service

Story from nhs.uk

"Too slow service"

About: Queen's Hospital (Romford)

I visited your hospital for checkup in gastroenterology department on 12-03-2014 as I'm suffering from severe stomach pain , the doctor referred me to colonoscopy/ct scan and he given me a receipt to book an appointment in CDU department, when I went to CDU desk the staff said we are short of staff we will call you and book an appointment, but no one called me to book an appointment and still suffering from pain.i have wrote email to PALS team still I didn't got any response from them. The doctor I saw was caring/helpful, but CDU department service is poor.

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Responses

Response from Queen's Hospital 10 years ago
Queen's Hospital

Submitted on 02/04/2014 at 14:19
Published on nhs.uk on 06/04/2014 at 04:01

Thank you for your comment. I’m sorry that no one has been in touch with you to arrange your appointment. We are currently experiencing higher than normal demand for appointments at the moment, which I appreciate must be very frustrating. If you have still not received a call back from either the appointment line or an email response from PALS, please escalate this directly to the PALS team by calling on 01708 435 454. Yours sincerely Flo Panel-Coates Director of Nursing

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