"Organisation and communication"

About: National Hospital for Neurology & Neurosurgery, Queen Square

There is no organisation or effective/realistic communication tools to communicate with anyone accessing facilities. After three completely blundered attempts, trying to secure a neurological surgery/procedure appointment (one time they only told me of the appointment on the actual day of the appointment, one hour after I was expected to turn up) I have now completely given up. I have more confidence in 'chance' thank in NHNN.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your experience trying to make an appointment at the National Hospital for Neurology and Neurosurgery. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 0845 155 5000 ext 73042 so that we can investigate this matter further.

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