"ENT Dept"

About: Furness General Hospital

Had an appointment at the ENT dept for my 3yr old, extremely ignorant and uncooperative and after complaining had a second appointment a week later, that was as bad in fact probably even worse, really ignorant doctors. Made to feel very unwelcome. taking this further... needs looking into the way patients are treated at this appalling department.No Manners, No Patient Respect, No bedside manner, No real interest shown , No Politeness or helpfulness at all. Go elswhere for your treatment and complain, it needs sorting!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Furness General Hospital

Thank-you for bringing your recent experience within the ENT department at FGH to our attention. We would firstly like to offer an apology and secondly we are really keen to investigate the circumstances you have described. We would be grateful if you could contact our Patient Experience team on 01539 795497 so that we can launch an immediate investigation and provide you with a report of our findings and lessons learnt in order to improve our services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story