"Medical assessment ward"

About: Eastbourne District General Hospital

I was admitted on the 2nd April as I collapsed at home was taken in by ambulance to a and e wasn't kept informed of what was happening the staff couldn't care less, was transferred to mau and the care and compassion from the doctors and nurses was surperb I was really looked after as I had another fit and the sister sat with me and held my hand she looked after me constantly I felt respected and safe even the doctor looked after me really well I would definitely recommend the team on mau even the food was lovely, I'm felling a bit better now.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eastbourne District General Hospital

Thank you very much for expressing your appreciation of the care you received from the staff on the Medical Assessment Unit at Eastbourne DGH. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care and will ensure your comments are shared with staff. In addition, we're pleased to hear that you enjoyed the food. On a less positive point, we are concerned to read that you were not kept informed when you initially arrived. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. We would be happy to look into this further for you should you wish to make contact with us and provide some further details. If you would like to This can be arranged by contacting the Patient Advice and Liaison Service (PALS) on 01323 435886 or by email on PALSE@esht.nhs.uk. We are pleased that you are feeling a bit better and hope that you continue to make a good recovery.

Updates, changes and questions related to this story