"experience of A&E"

About: The Great Western Hospital

We arrived at A&E around 5pm on 1st April. I was unable to walk and in extreme pain after injuring my knee. My husband went for a wheelchair and we booked in. The reception staff were polite and helpful. We saw a triage nurse and were told we had a 2 hour wait ahead. my knee was swollen and incredibly painful. The Dr called us around 7.45pm and this is where it all went wrong. The Dr didn't listen to what I was saying. I had had surgery for an almost identical injury less than a fortnight earlier but he didn't listen and sent me for x-ray. Not surprisingly, the x-ray didn't show anything - its almost certainly a soft tissue injury. I thought he would refer me to orthopaedics (like before) but made me a physio appt instead. My GP had to refer me the following day but that means a 3 week wait to see someone in orthopedics. Meanwhile, I have extreme pain, cannot walk unaided and all because one person didn't listen. My grateful thanks to the nurse who gave me pain relief before I left.

Story from NHS Choices

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Response from The Great Western Hospital

Thank you for your comments. We're really sorry that your experience wasn't as good as it should have been. Because NHS Choices is anonymous, we don't have any of your details, or those of the clinicians you may have seen. Our Customer Service team would be happy to help try and resolve your concerns and can be contacted on 01793 604031, or through email to customer.service@gwh.nhs.uk should you wish to discuss your concerns further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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