"discusting treatment"

About: Good Hope Hospital

My daughter broke her wrist just before Christmas, she had an op to have it pinned and plastered, when discharged she was in a lot of pain this she thought was due to the op, the pain continued, I saw her in tears and looking very ill as the pain was unbearable,She went back to A & E four times and was told its the plaster, and on one of these visits a staff member was having an argument with another staff member as to what she was doing there again and almost said she was wasting there time, finally and still in pain my daughter had her plaster removed after six weeks only to find she had no movement in her hand, and her arm looked deformed. the consultant said she would just need physio, and sent her home, she again went back to A & E where a nurse said it was not right and booked her in to see another consultant who again refereed her to yet another consultant the next day, she finally saw a consultant who said she has another break which they missed and she had been walking around like this for over six weeks and no one had bothered to check when she was in such terrible pain now her wrist doesn't work, she was told they would send for her this week to operate, she heard nothing when she telephoned to see what was happening they had no knowledge of this been passed on,she is walking around in agony with a deformed hand this hospital is disgusting, she has a little baby who she cant evan change his nappy and its causing her a lot of distress.

Story from NHS Choices

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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