"TRAQS is a very good way of organising appointments"

About: Rowley Hall Hospital Telford referral and quality service (TRAQS)

(as the patient),

I required a hernia operation and was very pleased to be contacted by TRAQS and given a choice of hospital. I found Rowley Hall to be an excellent place to go to.

I did not have to wait long to have my operation. The whole experience was good. Staff there are very kind and helpful.

I have on criticism it is that I was sent home after the operation with very mild painkillers (I was not in pain when I left as it was covered by anaesthetic and an injection).

Consequently I had to travel back the next day and be given stronger tablets as it I was in a lot of pain.

TRAQS is a very good way of organising appointments.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Oxygen669 '

Thank you for taking the time to share your comments.

We are very pleased that your referral was processed and arranged efficiently by TRAQS. However, we are very sorry to hear that you do not feel that you received sufficient aftercare following your operation. I am unable to comment on this myself, however, If you decide you would like to discuss this matter further then please contact the Patient Advice and Liason Service for The Rowley Hall Hospital on 01785 238612. This services provides confidential advice and support on health related matters.

Thank you again for sharing your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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