"New appointments"

About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR

Posted via nhs.uk 10 years ago

Staff just putting me on hold and transferring to a different department. The woman I spoke to was extremely rude and speaking to me in a sarcastic manner as if I did not understand what she was saying. Solutions to a problem were not offered instead she started to be argumentative. Very poor customer service ans no social skills!

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Whipps Cross University Hospital

Submitted on 14/04/2014 at 09:54

Published on nhs.uk on 15/04/2014 at 04:00

We are very sorry to hear of your bad experience whilst trying to contact our Children's and Adolescent Services. We do not condone any kind of behaviour such as this. We urge you to get in touch with our Patient Advice and Liaison Services (PALS) so that we can investigate further and resolve this. You can contact the PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk Kind regards Barts Health

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