"The wonderful care I received at East Surrey Hospital as an inpatient"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Trauma and orthopaedics

(as the patient),

After a fall at work, my colleagues brought me to East Surrey Hospital, where it transpired that I had sustained a very nasty ankle fracture and had to spend 4 days as an inpatient. I just want to thank everyone who assisted so kindly, beginning with the lovely young lady in the x-ray department (who remembered me later that evening when I had another x-ray), through to the staff in A & E, the nurses on Leigh Ward, the very friendly Healthcare Assistant who gave me magazines whilst I waited to be taken into Theatre, the anaesthetist and assistant who were so reassuring, the clear explanation given by the surgeon and the physios who were able to work out how to get around my mobility problems when I got home.

The ward was spotless, with a splendid window view, but one of the biggest surprises was how good the food was. There was loads of choice and the cooked meals were hot! And the people that served them were very cheery and helpful.

If I need to be an inpatient again, I will not worry, and I am optimistic that the further outpatient care I will need in the coming few weeks will be just as good.

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Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Cocogirl

Thank you so much for taking the time to post your comments. We are very pleased to read that you felt the care and attention you received from so many different teams was first class.

I will make sure that your kind comments are passed on to all the teams concerned and also to our catering department; I am sure that they will be delighted.

Kind regards

Maxine May

Communications Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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