"A & E visit - April 2014"

This was a really negative experience from the beginning, the triage nurse actually made us feel guilty for having the nerve to turn up! She was rude, abrupt and had no people skills! I next got transferred to have blood taken this was also an ordeal taking a few attempts which was completely unnecessary as 9 times out of 10 I don't even need a tourniquet! Eventually I got to see someone who fobbed me off without even properly examining me! I had unfortunately been sent to Queen Elizabeth's A&E by my Gp who I ignored and rung my specialist at Queen Mary's who said the same thing.... go A&E. I went A&E and got told to wait for my next appointment, ignore the swelling and pain and then carried on about payment. I now have an extensive knowledge of how the hospitals get payment and its due to this that I believe my service was poor. This is not my first negative experience, my daughter fractured her scaphoid recently and they sent us home without treatment not long after I watched a girl leave with an untreated broken fibia! Its safe to say I would rather die at home then attempt help from this A&E department.