About: Countess Of Chester Hospital

i have been waiting to have my gall bladder removed and have been in agony for weeks eating through many painkillers just to be able to get through. as i still hadnt heard after 2 weeks i called to chase it up as im not eating properly either to be told you are not on the list. dont no why Totally unacceptable, I now have to go back to the ambulatory clinic on monday so i can sit for 6 hoours again in pain to tell me aload of rubbish as to why it hadnt been done

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry to learn of your concerns. We take all patient feedback very seriously and therefore we will use your comments to see what has happened on this occasion. Please contact the PALs Department (between 9am and 4.30pm, Mon - Fri) on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding what action has been taken to address your concerns. The Patient Experience Team

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