"Rude reception staff"

About: Central Middlesex Hospital

When I arrived and went to reception, ladies in there were busy with talking to each other and laughing. When I asked if someone can help me I heard "wait". Then I was asked what is the problem. When I explained I have headache for over a day and keep vomiting and feel generally unwell. I just heard I should take paracetamol. I explained I did take painkillers several times, then the lady said it's probably migraine and I should sort it out with my gp, cause doctor won't see me. It was Sunday, I almost beg her for letting me see a doctor. She did. At least doctor treated me with respect.

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Response from Central Middlesex Hospital

We were sorry to learn of your experiences. Your feedback will be passed on to the relevant managers so that they can take appropriate action. If you would like to raise your concerns with the Trust formally you can do so via email to nwlh-tr.patientrelations@nhs.net or in writing to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

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