"If you want to speak to someone...."

Forget it! I rang and rang and rang but no one was there to take my call! Cut costs by removing the phones, it's not like they get used anyway.

Story from NHS Choices

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Response from St George's at St John's Therapy Centre

Thank you for taking the time to post feedback about your experience at St John's Therapy Centre. We are sorry that it was negative. If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help. You could give the telephone number you were trying to the PAL service and they would then be able to alert the department to the problem with that particular phone. Your comments will be sent to St. John's Therapy Centre.

Updates, changes and questions related to this story

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