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Review

Story from nhs.uk

"Review"

About: George Eliot Hospital - Acute Services

I saw a Nurse Practitioner at the out of hours surgery yesterday. I had a tight chest and blue tongue. The nurse was concerned and wanted to rule out a few things, one being a heart attack. She phoned the A&E to speak to the Dr and said I needed an ECG and gave him my symptoms. She looked a little alarmed and then repeated my symptoms. I was told that the Dr in A&E said it was better for my to wait and be referred. I was horrified and asked if I could go to The University Hospital in Coventry. I was taken there by ambulance and thankfully I was because although I wasn't having an heart attack it was found that I do have a problem with my heart. The ambulance crew and Dr and nurses at The University Hospital were all wonderful. I suggest you review all your current staff to see who is really fit for the job and set higher standards when recruiting new staff. I just thank the Lord that the Nurse Practitioner I saw knew what she was doing and was good at her job.

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Responses

Response from Christine Longstaff, Head of Patient Partnership, George Eliot Hospital NHS Trust 10 years ago
Christine Longstaff
Head of Patient Partnership,
George Eliot Hospital NHS Trust

Submitted on 09/04/2014 at 14:54
Published on Care Opinion at 15:21

Unfortunately we can only follow up your experience in a general way without further details. It must have been very distressing for you to have such different opinions expressed and you must have been very relieved to learn that you were not having a heart attack. I am sorry that you had to go to another hospital for this reassurance and dagnosis and hope that you are now receiving the necessary treatment for your heart problem. If you would like us to identify and speak to the doctor in A&E please would you contact PALS on (024 ) 76865550 but, in the meantime, your comments have been forwarded to the senior clinicians in A&E for information. Kind regards

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Response from George Eliot Hospital - Acute Services 10 years ago
George Eliot Hospital - Acute Services

Submitted on 10/04/2014 at 15:13
Published on nhs.uk on 11/04/2014 at 04:00

Unfortunately we can only follow up your experience in a general way without further details. It must have been very distressing for you to have such different opinions expressed and you must have been very relieved to learn that you were not having a heart attack. I am sorry that you had to go to another hospital for this reassurance and dagnosis and hope that you are now receiving the necessary treatment for your heart problem. If you would like us to identify and speak to the doctor in A&E please would you contact PALS on (024 ) 76865550 but, in the meantime, your comments have been forwarded to the senior clinicians in A&E for information. Kind regards Christine Longstaff , Head of Patient Partnership

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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