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The trees outside the hopsital.

Story from nhs.uk

"The trees outside the hopsital."

About: Central Middlesex Hospital

(as the patient),

What I liked

The trees outside the hopsital.

What could be improved

Everything. The hospital toilets had used sanitary towels stuck on the wall. There was used bed pans which had not been emptied in the toilet. The staff are unhelpful and even when I called in to check on my partners surgery they responded by telling me that I had to wait until tomorrow and that they would not have brought him to a ward if he was not.

Anything else?

They have spent 80+ million on the hosital look, but 0 on the staff, care and consideration which is needed. They need to remember that the patient counts, we are who you are looking after and pays your wages!

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Responses

Response from Central Middlesex Hospital 15 years ago
Central Middlesex Hospital

Submitted on 04/12/2008 at 08:37
Published on nhs.uk on 05/12/2008 at 04:02

Thank you for taking the time to comment on the care you received at our hospital. We are very sorry to learn that your expereince was not of the high standard we expect for all our patients and visitors. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. We would like to reassure you that we take infection control matters very seriously and have a range of measures in place to ensure a clean and safe environment for our patients. We would like to investigate the issues raised further. Please contact us directly by calling 020 8869 2026. Thank you.

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