"Disgraceful attitude of urgent care reception"

I arrived at urgent care at 5pm after being asked by my GP to attend as he had no appointments left. I arrived with my 2 and 3 year old as the appt was for the eldest. When arrived at urgent care the receptionist had the worst attitude started saying we don't open till 6pm anyway. You can't have been sent her by GP? I explained my situation she didn't care at the slightest and said go to A & E but you will have a wait it's busy . Iam appalled by this she is a receptionist?!a A strong letter will be sent to management. My child needed medical attention at that point. I'm ashamed to say I work in the nhs and with people like her representing us especially working on front line. Luckily the nurse at A&E was lovely. And we got the attention we needed after a short wait.