"Excellent Service"

About: The Princess Royal Hospital (Telford)

I recently attended the Audiology Department for routine replacement of hearing aid tubes. It was suggested that I should have a reassessment. This was arranged for 18th February and on the 11th March 2014 I received my new hearing aids. The members of the Audiology Department are always the most friendly and competent in dealing with patients, taking time and care to explain how to get the best of one's hearing aids. All I can say is that it is an excellent all round service.

Story from NHS Choices

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Response from The Princess Royal Hospital

Dear Mr Williams I am very grateful to you for taking the time to let us know about your experience with the audiology department at the Princess Royal Hospital. I know that they will be really pleased to hear that you experienced an "excellent all round service". I make sure that all comments received via NHS Choices are hand-written onto comment cards, which I and other directors deliver in person to the individual or department concerned. I will make sure that your very kind words are passed on to the "friendly and competent" team Thank you Adrian Osborne Communications Director The Shrewsbury and Telford Hospital NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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