"I write to compliment the professionalism of the whole team"

About: Worcestershire Royal Hospital / Urology

(as the patient),

I write to compliment the professionalism of the whole team in the Urology, X-ray and Endoscopy departments. I am normally in very good health but following a "well man" examination by my GP I was referred to have my internal "waterworks" examined using Cystoscopy.

I was naturally apprehensive about an internal examination by using a flexible camera inserted into my penis and then through into my bladder.

I was treated with kindness and respect by the staff in all three departments each of whom took the time to assist and explain what I was about to go through. I was treated with dignity at all times. All of my questions were answered in a straightforward way and I was even talked through the images being displayed from the camera.

May I therefore compliment the whole team for their excellent treatment this afternoon. Thankfully nothing was found that needed further medical intervention. Well done Worcestershire Royal.

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Response from Worcestershire Royal Hospital

Thank you for your kind comments, and we are very pleased to hear about your positive experience; please accept our apologies for the extended delay in this acknowledgement; if you require anything further, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

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