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The treatment and understanding was excellent

Posted By Friend623

"The treatment and understanding was excellent"

About: Telford referral and quality service (TRAQS)

(as the patient),

When seeing my GP I was in considerable pain. He agreed readily to refer me for physio. I was disappointed as to how long it was before I was contacted by TRAQS.

Once contacted it took quite some time again before I was contacted by the clinic. When seen, the treatment and understanding was excellent.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 29/03/2014 at 15:43
Published on Care Opinion on 31/03/2014 at 20:04

Thank you for taking the time to provide TRAQS with your feedback.

I note your disappointment at the apparent delay in being contacted by TRAQS. As you feedback is anonymous I'm not in a position to investigate the circumstances relating to your referral. However, I would point out that we can only contact you after the referral from your GP has been received by us - this may have been the cause of the problem. If you would like this to be investigated further please do not hesitate to contact me on 01952 580441 and I will be happy to do so.

Nevertheless I am pleased to note that when you received your appointment, you were pleased with the service provided by the clinic.

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