"D57 I thought the problems had been sorted!"

My father was on D57 - after all the press this ward has received I expected there might have been some improvement. The phone on the ward was answered after 18 minutes - unacceptable. My father went to the toilet and pressed the emergency call and it wasn't answered by a member of staff - it was answered by me after 5 minutes when I realised where it was coming from - there were 2 nurses from my fathers bay at their desk opposite the toilets who both remained seated (I'm glad I was there!) I asked his nurse what was happening and she said she didn't know - surely things would have been written in his notes? I asked another nurse who's reply was sorry I don't work on here - whilst dad was in the toilet 2 nurses had packed all of his belongings and were moving him - they didn't actually inform him! It appears to me that once you get to a certain age no one really cares or wants to help you get better, no one wants to tell him or us whats going on. Lets hope that the next ward is better......