"Admission Information"

My father was admitted as an emergency by ambulance. I have been attempting to obtain an update for 5 hours by phone - calling from overseas. The switchboard pass me to the AAU and they tell me he has been admitted, then tell me they don't have staff to update me at all. They just keep suggesting I "call back". I realize patient care is foremost but not being able to tell me anything, keeping me holding on for call after call, hour after hour is appalling and very distressing. Surely having people to deal with this type of enquiry at this critical time in not unreasonable!!