"going that extra mile"

About: North Manchester General Hospital

Having recieved a letter regarding a potential cardiology problem I was understandably upset. I contacted the consultants secretary and I was treated exceptionally well by her whom left me with the reassurance that I needed I actually recieved a telephone call from the consultant shortly after recieving several courtesy calls from his secretary to keep me updated and offer further reassrances. What an outstanding service. Credit must go to the consultant and his secretary.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Manchester General Hospital

Thank you for leaving your comment regarding the Cardiology department at North Manchester General \hospital; We are very pleased you were happy with the service we provided for you; we are also pleased you felt reassured. We will forward your comment to the department manager to share with the secretary and consultant.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story