"Family Member in A&E"

About: Queen Elizabeth Hospital (Gateshead)

I had to attend the A&E with a relative who was unwell during the night on March 17th. It was extremely busy and took a while to be seen. While we were waiting for the Doctor the nurses looked after my family member as best they could and got her pain killers straight away so she was not too distressed they also took blood tests which was great as when the doctor came to see us all the results we back. I thought we were looked after well considering how busy it was. My only fault would be that there don’t seem to be enough staff to look after all the people who were in. There were people on trollies on the corridor and the nurses trying to look after them looked rushed off their feet. I feel me and my relative luckily had good experience but it seemed that there are not enough staff to look after all the people properly

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Response from Queen Elizabeth Hospital

Thank you for taking the time to write us a review. We'll be sure to pass your comments along to the staff in this department. Our accident and emergency will be moving into our brand new emergency care centre at the QE, opening in Autumn 2014. There has been a lot of work done in anticipation of this move on working structures and the patient journey which should hopefully mean a change to some of the things you mention in your review. If you'd like to know more about our emergency care centre you can visit www.qegateshead.nhs.uk/emergencycarecentre.

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