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Elderly people do not matter to staff

Story from nhs.uk

"Elderly people do not matter to staff"

About: Addenbrooke's Hospital

My elderly parent spent their last few weeks of life here and the only thing the staff seemed interested in was to move them out of the hospital bed as soon as possible.

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Responses

Response from Carole Moderate, Interim PALS and Complaints Manager, Cambridge University Hospitals NHS Foundation Trust 10 years ago
Carole Moderate
Interim PALS and Complaints Manager,
Cambridge University Hospitals NHS Foundation Trust

Submitted on 31/03/2014 at 16:43
Published on Care Opinion on 01/04/2014 at 10:05

I am saddened to read your feedback relating to the care of your elderly parents during the last weeks of their life. Please be assured that the staff at Addenbrooke’s Hospital always strive to deliver high quality, compassionate care and I am very sorry if this was not your experience. If you would like to discuss your concerns in more detail please contact PALS via email pals@addenbrookes.nhs.uk

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