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Grumpy receptionist not listening to calls

Story from nhs.uk

"Grumpy receptionist not listening to calls"

About: Wharfedale Hospital

I phoned the switchboard 3 times in order to get what I wanted. The lady wasn't listening and switched me through before I'd finished explaining what I wanted. When I rang back and patiently explained that I needed information from her, she ended the call by simply hanging up and not saying goodbye. How rude!

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Responses

Response from Leeds Teaching Hospitals NHS Trust 10 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 31/03/2014 at 16:24
Published on Care Opinion on 01/04/2014 at 10:03

Dear Anonymous

Thank you for posting your comment. We are very sorry to hear about your experience. We appreciate the time you have taken to your feedback. Your comments are valued and have been passed to the department concerned.

Kind regards

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