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Simply Outstanding!

Story from nhs.uk

"Simply Outstanding!"

About: Northern General Hospital

From the moment my condition was analysed and treatment outlined to the moment I left hospital after my operation I felt that I was the most important person in the world. Every member of staff provided fabulous care. After 4 weeks I am well on the way to recovery following an arthroscopy on my left ankle. The only thing that was frustrating was being admitted at 10:00 in the morning and not having the operation until 16:00. However, I do undertsand that several specialist areas need time to examine the patient prior to the operation. Overall, I can't really fault anything about the hosptial.

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Responses

Response from Northern General Hospital 9 years ago
Northern General Hospital

Submitted on 30/04/2014 at 15:02
Published on nhs.uk on 01/05/2014 at 04:00

Dear Mr Parkin Thank you for taking the time to give us your kind comments regarding your treatment in our Orthopaedics Departments at the Northern General Hospital. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved. Regarding your waiting time, I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. If you would like us to investigate this matter further please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you. I hope you continue to make a good recovery following your treatment. Thank you again

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