"Oh dear the Admin"

About: Good Hope Hospital

My daughter was supposed to have an urgent appointment-details were faxed to Good Hope with a send receipt. Now they have lost the message! How can an organisation run like this ?

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Stephen

Many thanks for taking the time and trouble to email your concerns regarding your daughter’s urgent referral. Please accept my sincere apologies for the referral letter going missing.

Could you please contact me so that I can help resolve your issue on 0121 424 0808?

Best wishes


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story