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Oh dear the Admin

Story from nhs.uk

"Oh dear the Admin"

About: Good Hope Hospital

My daughter was supposed to have an urgent appointment-details were faxed to Good Hope with a send receipt. Now they have lost the message! How can an organisation run like this ?

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 10 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 18/03/2014 at 08:29
Published on Care Opinion at 15:26

Dear Stephen

Many thanks for taking the time and trouble to email your concerns regarding your daughter’s urgent referral. Please accept my sincere apologies for the referral letter going missing.

Could you please contact me so that I can help resolve your issue on 0121 424 0808?

Best wishes

Iona

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Response from Good Hope Hospital 9 years ago
Good Hope Hospital

Submitted on 14/08/2014 at 13:26
Published on nhs.uk on 15/08/2014 at 04:00

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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