"Hospital or 5 star hotel?"

Dear Jenny, Thank you so much for sharing your story about your recent experience at Hexham. It was such a pleasure to read how delighted you were with all aspects of your care & know that you found our staff to be kind, professional and genuinely concerned with your welfare at all times. These things really matter to us and it's lovely to see the values of our staff reflected in your kind comments. As a Trust we take a lot of time to gain feedback from more than 50,000 patients each year. We know that the ward 3 team are a very high performing unit who take great pride in providing consistently excellent care to the patients they serve. I will ensure your note is passed on - your recommendation will mean a great deal to them. Good luck with your continued recovery at home, Annie