"Hospital or 5 star hotel?"

About: Hexham General Hospital

From the moment I arrived at Hexham General for my pre-op assessment I was impressed. Timings were to the minute, staff were extraordinarily friendly, knowledgeable and professional and no-one gave me the impression I was wasting their time or delaying their busy work. On the day of my operation for a hip replacement I was treated with utmost kindness, professionalism and genuine care. I cannot begin to describe what a great experience it was. Every detail of my stay was exemplary. I cannot recommend this hospital highly enough.

Story from NHS Choices

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Response from Hexham General Hospital

Dear Jenny, Thank you so much for sharing your story about your recent experience at Hexham. It was such a pleasure to read how delighted you were with all aspects of your care & know that you found our staff to be kind, professional and genuinely concerned with your welfare at all times. These things really matter to us and it's lovely to see the values of our staff reflected in your kind comments. As a Trust we take a lot of time to gain feedback from more than 50,000 patients each year. We know that the ward 3 team are a very high performing unit who take great pride in providing consistently excellent care to the patients they serve. I will ensure your note is passed on - your recommendation will mean a great deal to them. Good luck with your continued recovery at home, Annie

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