"A & E Visit"

About: Good Hope Hospital

I took my daughter to A & E late on Saturday afternoon after receiving advice from our local walk in centre and GP badger service. We arrived, registered and walked through to the Major's Dept and told to take a seat. The waiting area was full (less than 10 seats) so we had to stand. We waited approx 1 hr and then we were called to a cubicle. Medical history taken by a Doctor, whilst a nurse took BP, temperature etc. We were lucky and no further medical attention was required and we could leave. Take paracetamol and ibuprofen. In honesty, we should not have been there but were directed there by the people answering the telephone at the walk in centre and GP badger service. These services could have helped and we do feel that we wasted the time of the A & E staff. We were treated well at Good Hope.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to write in your experience at Good Hope Hospital in the A&E department.

I have forward your email to the Lead Nurse in A&E who I know will be thrilled. I have taken onboard your comments about the badger clinic staff and have spoken to the team leader who looks after the receptionists.

Best wishes to your daughter and a speedy recovery


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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