"(a) the outpatient appointment ..."

About: Royal Free Hospital

(as the patient),

What could be improved

(a) the outpatient appointment maker on the ground floor was using the hospital phone to call her friend when we approached her. it was like one of these hour long talk about nothing conversations. We were made to feel uncomfortable and unwelcome when we asked her to amend a hospital appointment. She was extremely unhelpful. Talk about taxpayers paying for nothing. Employees in the public sector are a joke, especially when they strike over stressful work!

Story from NHS Choices

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Response from Royal Free Hospital

We are very sorry to hear about your poor experience with our out-patient appointment area. If you would like to contact our PALS service with details of when this happened, we would be glad to look into this further:

Patient Advice and Information Service (PALS)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful