"My mother had an appointment. ..."

About: Royal Free Hospital

(as the patient),

What could be improved

My mother had an appointment. I had to take the morning off work to go with her. They said the appointment had been cancelled and could not do anything. We were extremely cross as no-one had rang or written to us.

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Response from Royal Free Hospital

This must have been very annoying and frustrating for you and we can only apologise. If your mother has to attend the hospital again, you could contact our PALS service beforehand and ask them to confirm that we are expecting you at the time you are expecting.

Patient Advice and Information Service (PALS)

Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm

Tel: 020 7472 6446 / 6447; (020 7472 6445 - 24 hour answer phone)

Fax : 020 7472 6463

Minicom : 020 7472 6593


Interpreting services: 020 7472 6592

Text number: 07624 803635 (for use by deaf, hard of hearing and hearing impaired patients only)

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