"Complaint"

I was utterly stunned to receive a phone call from one of your operatives at Barnet Hospital,saying that I had had a seizure.I raised my voice in shock and said "What!"They replied in a type of English I could not comprehend,something along the lines that I had been in hospital and had a seizure,I was totally gobsmacked.I asked to speak to someone who spoke English,as the person in question could not.The phone was put down and about 5 minutes later someone else phoned me and told me it was a misunderstanding,yes i could not understand.First in line to Joe Public must be able to speak English.Why was I in a state of shock at the word seizure,is that I do have a minor heart problem.I suffer with AF,not too big a problem,well not as big as seizure. Let us hope you take this complaint seriously,because I certainly do John Williams