"I was recently referred to the ..."

What I liked

I was recently referred to the walk-in Deep Vein Thrombosis (DV) clinic in the Comet Ward of Crawley Hospital by my GP. Naturally anxious about the possibility of having DVT, I am very happy to say not only did the staff treat me extremely quickly (bloods taken within 5 minutes of arrival, immediate cup of te (!), results in another 10 minutes or so), but that they were also caring, reassuring and kept me informed at every stage of my tests.

All the staff had a bright and cheery disposition, with the banter between them raising my spirits.

On returning to the hospital that afternoon to have a scan in the X-Ray department, again the service was excellent with virtually no wait at all, instant results, which I was then able to take back to the Comet Ward, where fortunately I was cleared of DVT and discharged.

I would like to express my thanks to all your staff who helped me that day.

What could be improved

Absolutely nothing!