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Waited 3 years for op

Story from nhs.uk

"Waited 3 years for op"

About: Princess Alexandra Hospital (Harlow)

Been waiting three years for this op, given a date, so worked everything around it cancelling holidays and a job start, so be told the day before that my op was cancelled because consultant had annual leave owing? so much for patient care! given a new date but i am starting a new job in april and cant ask for leave as soon as i start... feeeling very low because of this.. whats the point?

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Responses

Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust 10 years ago
We are preparing to make a change
Shahid Sardar
Head of Patient Engagement, Patient Safety and Quality,
The Princess Alexandra Hospital NHS Trust

give patients a voice

Submitted on 17/03/2014 at 20:46
Published on Care Opinion at 22:06

Dear Anonymous,

I am so sorry to hear about this cancellation. It's clearly not acceptable considering the length of time you describe having waited.

What I would like you to do is to make contact with our Patient Experience Team who will take time to understand the whole of your story. Once they have established what has happened they will work with you to ensure we implement immediate improvements. Their role is about putting patients at the heart of care.

Please call as soon as it is convenient for you on 01279 827084.

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Response from Princess Alexandra Hospital 10 years ago
Princess Alexandra Hospital

Submitted on 18/03/2014 at 10:46
Published on nhs.uk on 19/03/2014 at 03:00

Dear Anonymous, I am so sorry to hear about this cancellation. It's clearly not acceptable considering the length of time you describe having waited. What I would like you to do is to make contact with our Patient Experience Team who will take time to understand the whole of your story. Once they have established what has happened they will work with you to ensure we implement immediate improvements. Their role is about putting patients at the heart of care. Please call as soon as it is convenient for you on 01279 827084, Monday to Friday, 9am to 5pm.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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