"Scotter Ward Discharge planning"

I am very disappointed that my mother was not consulted at all by Scotter ward staff about the discharge of my father back home considering the impact on her and concern about ongoing issues which are most likely to leave him bed bound for several more months to come. For some reason this e-form gives only 3 options relating to the department visited: 'department', 'don't know' and 'minor injuries unit' but won't accept the answer 'department'. Makes me wonder about the collection of statistics.

Story from NHS Choices

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Response from John Coupland Community Hospital

Thank you for taking the time to provide feedback about the ward. To ensure your concerns are fully investigated we would like to invite you to meet with the Clinical Team Lead and Matron to discuss the issues raised. Alternatively, please contact Patient Advice and Liaison Service (PALS) if you prefer. Telephone Number: 0845 602 4384, Email: info@lincspals.nhs.uk

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