"suggestion for patients"

About: University Hospital Of North Durham

I recently had to attend your hospital for a colonoscopy , all the staff were very friendly and made you feel at ease before and after. The thing i was very uncomfortable with was when i was asked to change into my hospital gown i was told to also remove my socks which i then had to sit for 15 minutes with my feet on a cold floor and then walk on the freezing cold hospital floors bare foot and also where people where walking with outside shoes on. This surely is unhygienic for patients to do this and couldn't feet coverings be offered to us also i found it very uncomfortable as i suffer badly with arthritis in both legs and poor circulation in my legs.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to Unniversity Hospital North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

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