"Poor service"

Appointment on 17th January with MSK Consultant , was pleased had an appointment within two weeks from seeing my GP, sadly it was down hill from then on. The MSK Consultant recommended physio treatment but she said as they had just lost the contract for this service she would have to refer me to the Stoneham Centre for treatment ! - I could have chosen this centre at the start had I known, I thought I was attending an NHS centre so why should I know or care about who is providing the service other than its NHS. Fareham Community Hospital is a lovely , clean, spacious centre with very pleasant reception staff , shame about the clinical let-down.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Brook Lane Surgery

I would like to thank you for taking the time to post a comment about your experience with the MSK service. I was sorry to learn about your concerns and would assure you that I have shared your feedback with the manager concerned. Patient feedback is extremely valuable to the Trust. If you wish to discuss this further please contact Complaints and PALS on 02380 874065. Kind regards Complaints and PALS

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story