"ENT Clinic appointment "

About: Borders General Hospital / Ear, Nose & Throat

(as the patient),

I had an appointment on 5th March and I received a letter on the 6th to attend a further appointment on 17th March.

My next appointment was made for 11th June at 9am while I attended the clinic on 5th.

Meanwhile I tried phoning to confirm this with the ENT Clinic and all I got was music for 7 minutes, through pure frustration I put the phone down and phoned the next day with the same result. I received a call today asking for details, if I would be attending the appointment and at the end of the recorded message after saying "no" twice, I felt I that I was left with no alternative but to get help with this message to get the correct information across to you!

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Response from Stephen Bermingham, NHS Borders

Dear Dougie, I am sorry you have been experiencing difficulties contacting our booking staff in relation to your ENT appointment. I have spoken to them this morning, can you call Gillian on 01896 826754. If you have any problems getting through please contact me on 01896 826706. Regards, Stephen Bermingham NHS Borders.

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