"Failure to reach proper diagnosis"

About: King's Mill Hospital

Following an accident in which I was crushed by a heavy object, upon arrival at A&E i was sent to the walk in section as i was not deemed serious enough to warrant using up their time. After a nearly 2hr wait, i saw the doctor who felt my ribs and sent me home with a generic discharge sheet and instructions to buy some pain relief. Fine you may think but 3 days later I was admitted to another hospital as an emergency as i had three broken ribs and had lost half of my blood volume into my chest as a result. The first doctor failed to xray me despite the nature of my injury and as such missed the broken ribs. Following a 6 day stay in a much better hospital in Nottingham, I am finally hopefully on the mend. No thanks to kings mill. Wouldn't wish this kind of treatment on anyone.

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Response from King's Mill Hospital

Thank you for your feedback. We will ensure that our Accident and Emergency team are made aware of your comments about the referral from A&E to Primary 24. We are very sorry but we are not able to comment on the Primary 24 walk-in service and we will forward your comments to the NHS Clinical Commissioning Group who are responsible for this service. If you would like to discuss your concerns further please contact our Customer Services team on 01623 672222 (open Monday to Friday from 8.30am to 5.00pm).

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