"The Consultant and his team. ..."

About: Warrington Hospital

(as the patient),

What I liked

The Consultant and his team. They were very professional and treated me with respect.

What could be improved

The care from the nurses and care staff. I was not given the basic care that I would expect everyone to be entitled to. When I raised a important concern about an on going medical condition Iwas told I was being stupid by a nurse. I asked if I could have a wash one morning as I had had a fever over the past 3 days and hadnt had a wash. I felt dirty and embaressed but couldnt get out of bed to wash myself. I was given a bowl of water which was put out of my reach and was unable to reach any of my personal belongings. I also asked for my bed to be changed as the sheets were soiled. This took over 3 hours to be done.

Anything else?

The attitude of most of the nurses was unprofessional. Even the sister who did my pre-op assessment spoke to me as if I had no right to be there.

Story from NHS Choices

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Response from Warrington Hospital

Thank you for your comments. We aim to offer the best standards in care and are sorry if you feel that we have not met these aims in your case.

If you would like us to investigate this in any detail we would suggest that you please contact our PALS (Patient Advice and Liaison) team who can look into these issues in more detail with the relevant information. Our PALS team can be contacted on 01925 275112 and would be pleased to discuss this with you.

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