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The receptionist was helpful the ...

Story from nhs.uk

"The receptionist was helpful the ..."

About: Knutsford & District Community Hospital

(as the patient),

What I liked

The receptionist was helpful

the waiting room was clean

What could be improved

The staff. the doctor was rude, and the consult, which i had travelled 50miles for, was over in 20secs, he did not ask any basic questions, did not ask me about my condition in any detail, did not consult me on my treatment, did not explain the upcoming test, and was very dismissive

Anything else?

the nurse made me feel violated, she was very rude, and in my oppinion, out of order on four occasions during my visit, will be making a formal complaint against both of them, the waiting times are short for a reason.

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Responses

Response from 15 years ago

Submitted on 24/11/2008 at 15:46
Published on Care Opinion at 00:00

We are really sorry to hear that you had a difficult experience at Knutsford Hospital. I believe it has been brought to the attention of our Customer Care Team, and that they are looking into this for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Knutsford & District Community Hospital 15 years ago
Knutsford & District Community Hospital

Submitted on 17/03/2009 at 08:41
Published on nhs.uk on 18/03/2009 at 04:11

Firstly we would like to apologise that you did not feel you had a good experience at Knutsford.

We believe that you have been in contact with the PALS service at East Cheshire Trust and that they have investigated your concerns further and have written back to you. The PALS team have passed on your feedback to the department concerned and discussed your comments with the members of staff involved.

We aim to make every patient’s visit to hospital as pleasant, convenient and worry-free as possible. We are sorry that for you this was not the case. However we are pleased that you found the receptionist helpful and you thought the waiting room was clean.

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