"Not a pleasant approach by the hosptial"

About: Devon Doctors Ltd South Western Ambulance Service NHS Foundation Trust

(as a relative),

Devon Doctors requested ambulance one evening in early March to take patient to hospital. Patient was 5 and half stone, copd, suspected pulmonary oedema and severe oxygen deficiency - approx 60 years old. Was told come on you can walk to the ambulance and man was obviously put out and curt when informed she couldn't. He even had the temerity to chastise her for not referring to her GP earlier. Not a pleasant approach at all

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear mr upset

Thank you for taking the time to share your experience. I am so sorry to hear that you are unhappy with the service.

We would like the opportunity to investigate your concerns. Could you please contact our Patient Experience team, at your convenience, on 01392 261585 or email patientexperience@swast.nhs.uk to discuss this incident?

Thank you again for provding feedback on our service.

Kind regards


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