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Confirming an appointment

Story from nhs.uk

"Confirming an appointment"

About: Scunthorpe General Hospital

My father has been asked to confirm his cataract appointment to the ENT department at Scunthorpe hospital However every time he rings he is put in a long queue and is kept waiting until he just gives up. Could you not provide an e-mail service to confirm/cancel/rearrange an appointment. There must be a more efficicent way to deal with the above type of calls.

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Responses

Response from Scunthorpe General Hospital 10 years ago
Scunthorpe General Hospital

Submitted on 19/03/2014 at 11:55
Published on nhs.uk on 20/03/2014 at 03:00

Hello, thank you for your comments, which have been shared with the general manager for this department. Unfortunately we've been experiencing some problems with the phones - if it happens again, please could you notify our Patient Advice and Liaison Service on 01724 290132 or by email on nlg-tr.PALS@nhs.net Best wishes Sarah Mainprize

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