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appalling service

Story from nhs.uk

"appalling service"

About: Gloucestershire Royal Hospital

My daughter was admitted twice to the Royal Gloucester Children's Ward in a lot of pain and when x rays and scans were done they did not go to the right area I complained unceasingly to the staff some polite some really rude they fobbed us off with pain medication for my daughter saying it's muscular and then discharging her still in pain and with temperature it's the worst hospital I have ever been to and I shall be taking my complaints further. Stroud

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Responses

Response from Gloucestershire Royal Hospital 10 years ago
Gloucestershire Royal Hospital

Submitted on 18/03/2014 at 15:16
Published on nhs.uk on 19/03/2014 at 03:00

Hello there, We're sorry to hear you and your daughter had such a poor experience of our services and we'd like to find out more so we can investigate this further. If you haven't already done so, would you be happy to get in touch with our PALS team so they can get a few more details please? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk Thank you for taking the time to share this feedback with us and we hope we can resolve your concerns. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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