"Patient care admitted Feb 2014"

About: Torbay Hospital

After a heart attack and stroke my dad ended up in Torbay hospital feb 12th and after initial treatment in Intensive care transferred to Midgley ward. He contracted severe respiratory failure ended up back in ICU. His care and attention has been lacking to say the best he was ignored by ward staff and left unattended and fell twice resulting in injury. my parents live in Torquay and we live in USA communication was difficult constant calling endless waiting on the phone and complete difference of updates. He was nil by mouth and offered food then we were told he was eating he had not even manged fluids.Staff on the ward which had a serious outbreak of infection attended my dad after attending another patients and failed to clean hands or wear gloves. I would never recommend this hospital.

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Response from Torbay Hospital

Dear enquirer We are very sorry to hear about your Dad's experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon NHS Foundation Trust

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