"Calling tthe hospital"

About: Worthing Hospital

I have been on hold for the operatpr for over 6 minutes. This is very distressing and is costing me money. The first contact with an organisation is so important, answering the phone promptly is a fundamental part of a good service.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Worthing Hospital

Thank you for taking the time to leave your feedback. We are very sorry to hear of the long wait that you experienced when tying to call our hospital. We agree with your comment that the first contact with any organisation is so important. We have passed your feedback to the manager of this department who will be very sorry to hear about your frustrating experience. We aim to deliver a high quality service to all our patients and visitors and this includes the front door welcome. It is therefore disappointing to hear when we fail to meet our expected standards. Please accept our sincere apologies, we would like to assure you that we will work hard to improve the standard of service that we deliver in the future.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story